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How are drivers paid

Drivers are paid weekly through Direct deposit or Stripe. Connect starts its weekly payroll process on Wednesdays around 4:00 AM and you should receive your pay on Thursday, it may take 1-3 business days before your deposit shows in your account, depending on your bank's processing time.

Pay Period                                    

The pay week begins at 12:00 AM on Monday and ends at 11:59 AM the following Monday. This means that any trips taken on Monday after 12:01 AM will appear in the following weeks earning statement.

Direct Deposit & Stripe Payout

Ø  Monday: Payout cycle in a new one begins

Ø  Wednesday: Payout is processed

Ø  Thursday: Payout is deposited directly into your Bank account or Stripe account.

*Note: Some banks take additional time to process deposits. As a result, you may not see your deposit until Friday evening.

To review your earning statements, you can log into your account at https://connecttnc.com/signin. Statements include all earnings, reimbursements and additional fees owed to you.

Submitting your Banking information

Getting started

Log into the driver’s dashboard

1.     Tap settings

2.     Under the managed payout header tap payout details

3.     Tap on add pay out bank transfer

4.     Enter accountholders full name

5.     Enter account number

6.     Enter routing number

7.     Enter name up by financial institution

8.     Enter location of institution

9.     Double check all your information

10.  Tap submit

*Note: If you would like to use a credit union account, please contact your credit union to confirm they will be able to accept ACH direct deposit.

We can only transfer earnings to checking accounts, we cannot deposit into savings or business accounts.

Setting up your Stripe account

Getting started!

1.     log into the driver’s dashboard

2.     tap settings

3.     under the managed payout header tap payout details

4.     tap on add payout stripe

5.     enter County

6.     enter IBAN number

7.     enter account holder’s name

8.     enter address 1

9.     enter address 2

10.  enter city, State, and zip code

11.  upload documents as needed

12.  tap submit exit

(Please be sure to double check your information)

My deposit did not go through

your deposit may fail if your bank information is incorrect. If this happens, please update your banking, or stripe information and contact us.