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Service Animal Policy Rider

Service Animal Policy State and federal law prohibit drivers providing transportation services arranged through the Connect Tnc Platform from denying service to riders with service animals and from otherwise discriminating against riders with service animals.

Drivers who engage in discriminatory conduct will lose access to the Connect Tnc platform.

·        A service animal is an animal that is trained to work or perform tasks for an individual with a disability..

·        There is no requirement that a service animal wear a tag, be registered, or display any kind of proof that it is a service animal.

·        Drivers have a legal obligation to transport Riders with Service Animals with no exception for allergies, religious objections, fear of Service Animals.

·        If a driver refuses to drive a rider with a service animal because of the service animal, the driver is in violation of the law and Connects Terms of Service.

·        The driver may not request that the rider present documentation proving that the rider’s animal is a service animal.

·        Drivers who knowingly refuse to transport riders with service animals will be permanently removed from the Connect Tnc platform.

Service Animal Complaints

·        Refused to transport a Rider with a Service Animal because of the presence of a Service Animal.

·        Threatened, harassed, ridiculed, provided inferior service.

·        Was antagonistic to a Rider, Service Animal, or another person in the Rider’s party because of the presence of the Service Animal.

Riders may report service animal issues, by calling the Service Animal Complaint Hotline at 1-844-554-1297.

To submit a complaint to Connect Tnc. You may contact us:

 By Phone: 214-463-6234

 By Email:  Complaint

For more information concerning Connect Tnc’s policies visit us at www.connecttnc.com