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Wearing Face Mask

Drivers are required to wear a face mask to help protect the health and safety of everyone, we are requiring face mask or face coverings to be  worn throughout the duration of the trip, repeated violation of the mask policy may result in drivers losing access to our platform.

To help protect the health and safety of everyone face coverings or face masks being worn are mandatory for anyone riding or driving on the Connect Tnc platform. Any driver or rider who is required to wear a face covering and failed to do so repeatedly will permanently lose their access  to the Connect Tnc platform.

My Rider as not wearing a mask

A rider not wearing a face mask throughout the entire trip, violates the mask policy. To report a rider who was not wearing a face mask or covering Click Here. Drivers can refer to the link for the CDC's guidance  regarding how to wear a face cover or mask.

Why am I being asked to take a photo of myself wearing a face covering or mask

Public health officials are making recommendations requiring that individuals to wear a mask or face cover in various places and situations. Providing us with a photo helps verify the presence of a face cover or mask so that we may aid in keeping drivers and riders safe.

Sit in the back by policy  

To help keep as much distance between riders and drivers; riders are no longer permitted to sit in the front seat of any vehicle while on a trip using Connect Tnc’s platform.

What if my rider gets into the front seat?

Riders have been informed that the use of front seating has been terminated for the time being and getting into the front seat will exceed the new passengers limit of the vehicle drivers should politely explain the new back seat policy to the rider.

Exemptions

Not every rider may be able to use the back seat, this requirement does not apply to individuals who are unable to use the back seat due to their medical condition and or disability. In the event a rider has a medical reason as to why they must sit in the front seat, drivers are to make their best efforts to accommodate the rider. If the Rider is except the driver will see exemption noted in the driver’s app under Trip Information.

Trip cancellation

In the unlikely event a rider who is not exempt will not use the back seat, you have the right to cancel the ride, for your safety and health concerns and the safety and health concerns of the other riders.

Who is exempt from face coverings?

All riders are required to wear face covering while on a trip except for those who are legally exempt from the requirement if the rider exempt, they are exempt from Connect Tnc’s requirement to wear a face covering or mask also, this exemption is generally where or when it is not 

appropriate to wear a mask due to circumstances such as their age. medical condition and or disability, this may include but not limited to:

·        A child who was under the age of 2 although any accompanying adult must wear a mask if it's appropriate for them to do so.

·        Anyone who circumstances mean they cannot put on, wear, or remove a face covering (e.g., because of any impairment with disability, or that doing so would cause them severe distress).  

·        Anyone traveling with or aiding someone who relies on lipreading to communicate.

·        A condition that may not be visible such as mental health or respiratory condition.

Rider does not need to explain they are exempt (e.g., details of their condition), just that they are.