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Members are contacted by our Ride Rep team 24 hours prior to their scheduled pickup time to confirm the pickup and drop off location, noting any special instructions or needs.

Members are advised to be ready one hour prior to their pickup time, an earlier time may be necessary if the distance to members drop off location dictates. on the day of appointment, a Ride Rep will contact member providing them with estimated time of arrival of the driver.

Members have the freedom to select the vehicle type needed, for some riders a car may suffice while other riders may require a low riding vehicle or a minivan for more room and additional passengers

Trips

Medical rides are prearranged so there is nothing for the member to do but, be ready one hour prior to their pickup time. Members loved ones can track the ride location and expected arrival time to rider’s destination via their smartphone.

Members may have additional stops for pharmacy visits or secondary doctor's appointments. Members needing a return ride home need only to call a Ride Rep or request a ride home via their smartphone, members may request drivers of their choice of whom they feel most comfortable with, for a more enjoyable experience. At the end of a ride drivers and riders are asked to rate their ride experience.