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Anti-Discrimination Policies
Discrimination
against passengers based on race, color,
national origin, religion belief, gender, gender identity, physical or mental
disability, medical condition, marital status, age, or sexual orientation is
not allowed, and will result in deactivation from the Connect Tnc platform.
Connect Tnc
expects drivers to comply with all state, federal, and local laws when it comes
to transporting riders. Our mission is to ensure everybody gets a ride whenever
and wherever needed.
- Discrimination
or Refusing to provide service to rider or potential rider based on
Pick-Up or Drop-Off location is never allowed.
- Discrimination or Refusing to
provide service to rider or potential rider with a Service Animal is never
allowed.
Discrimination includes refusing to transport riders based on characteristics protected under federal law. These characteristics include, but are not limited to:
Race
Color
Religion
National Origin
Age (40 and over)
Gender
Sexual
Orientation
Gender
Presentation
Pregnancy
Citizenship
Disability
Connect Tnc Zero Tolerance Policy means you will lose access to your account if you are found to have refused service to riders based on any of the above characteristics.
Service Animal Policy Rider
Connect Tnc’s Service Animal Policy along with State and federal law prohibit drivers providing transportation services arranged through the Connect Tnc Platform from denying service to riders with service animals and from otherwise discriminating against riders with service animals.
Drivers who engage in discriminatory conduct will lose access to the Connect Tnc platform.
·
A service animal is an animal that
is trained to work or perform tasks for an individual with a disability.
·
There is no requirement that a
service animal wear a tag, be registered, or display any kind of proof that it
is a service animal.
·
Drivers have a legal obligation to
transport Riders with Service Animals with no exception for allergies,
religious objections, fear of Service Animals.
·
If a driver refuses to drive a rider
with a service animal because of the service animal, the driver is in violation
of the law and Connects Terms of Service.
·
The driver may not request that
the rider present documentation proving that the rider’s animal is a service
animal.
·
Drivers who knowingly refuse to
transport riders with service animals will be permanently removed from the Connect
Tnc platform.
Service Animal Complaints
·
Refused to transport a Rider with
a Service Animal because of the presence of a Service Animal.
·
Threatened, harassed, ridiculed,
provided inferior service.
·
Was antagonistic to a Rider,
Service Animal, or another person in the Rider’s party because of the presence
of the Service Animal.
Riders may report service animal issues, by calling the Service Animal Complaint Hotline at 1-844-554-1297
To submit a
complaint to Connect Tnc. You may contact us:
By Phone:
214-463-6234
By Email: Complaint
For more information concerning Connect Tnc’s policies visit us at www.connecttnc.com
