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After you have finished the registration process and checked off on your background check consent form, the next step would be for Connects approval team to review your background check.

The background check includes a Motor Vehicle Report (MVR), review as well as a criminal background check. The evaluation of background checks varies from city to city and is based on a combination of criteria specified in local laws and regulations governing rideshare drivers, as well as Connect’s internal safety standards.

the background check process should take between 24 to 48 hours. As a rule, this is true, and most people pass their background checks within 48 hours. However, there are many factors that can contribute to this taking more time.   

If your background check is approved, you will receive an automated email and you will be able to log into your Drivers app.

If your background check is denied you will not be able to log into the Drivers app. if you believe the information contained in your background check is inaccurate you may contact Check R at the number listed on your background report to dispute the reason your access to our platform was denied.