Welcome! How can we help?

It would be nice if every payment were 100% correct but we know that mistakes do happen. Rest assured Connect support system will handle your questions or disputes concerning your pay in a timely manner.

Common payment problems include but not limited too:

1.              Statement is missing a trip

2.              Pay amount seems wrong for one or more trips

3.              Hourly guarantee is wrong

4.              Referral award is missing or incorrect

5.              Total payment seems wrong

6.              Did not receive direct deposit or Stripe payment

If you believe there are discrepancies with your payment, and you cannot find your payment issue via connect driver’s app or at connecttnc. You can contact Connects support team Here please include the reason why you are requesting a payment adjustment.

Please follow this format so that the issue can be corrected, if there are multiple trips with incorrect amounts, please include all of them in the same email.

·        Issue / Discrepancies:

·        Trip Number:

·        Trip Date:

·        Amount Disputed:

·        Supporting Documentation:

Questions about pay will be answered within 28 48 hours.