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Service Animal: Anti-Discrimination Policy

When it comes to transporting riders with Service Animal’s, State and federal law prohibit drivers  from denying service to riders with service animals and from otherwise discriminating against riders with service animals.

 Drivers are required by law and Connects policy to always accommodate service animals, even if driver have an allergy, religious, cultural objections, or a fear of them.

What is a service animal?                                                                                  

Service animals are working animals, not pets. They help blind people travel, alert deaf people to sounds, protect persons who are having a seizure, and perform many other tasks to help individuals with disabilities.

Service animals are not required to wear a tag or vest or be registered. Riders with service animals do not need to show any kind of proof that their animal is a service animal.

As an independent contractor, isn’t it my choice to accommodate service animals?

If a rider requires the use of a service animal, it will be listed in the Trip Information if you are unwilling to provide transportation to a rider with a service animal DO NOT accept the trip.

What are the consequences for refusing to take a service animal?

If a driver refuses a rider with a service animal, after accepting the trip the driver could face immediate and permanent deactivation if an investigation into the alleged denial verifies a wrongful denial.

If you have a question about the policy or would like to report a rider who you suspect is abusing the policy, you should contact Connect Support after you have completed the ride.

What if a rider has an allergy or objection to the service animal?

If an additional rider has allergies or objections to the service animal, the rider may ask to request a different ride. If necessary, you may cancel the non-service animal riders ride without penalty. If you ever have a problem as a driver — or concerns about your rating contact "Contact Support" and we will guide you through it after the ride.

Am I required to transport animals that are not service animals?    

No only service animals are authorized to ride in a medical transportation vehicle, emotional support animals are not covered under our Service Animal Policy or the law, so you’re not required to accommodate nonservice animals.