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Connect emphasized being polite and courteous to our members but there are such things as being too friendly, keeping conversation light and following the members’ lead. Do not disclose your personal business to members. Avoid sensitive subjects such as politics, religion, sexual orientation as well as dating, some members look forward to a quiet peaceful ride and do not want to engage in conversation. Do not force conversation with the member let them enjoy their peace and quiet.

Note: Do not borrow money, loan money, accept or give gifts to members.

Interacting With Members

Drivers are prohibited from asking or giving members or additional passengers personal contact information. Members often feel unsafe and uncomfortable if you ask for their number or to be their Facebook friend or any other form of social media connections.

Member Focused                                   

1.     Driver must not smoke in or around vehicle or while in the presence of any members.

2.     Driver must not wear any type of headphones at any time while transporting members except for hands-free headsets for mobile devices.                                                            

3.     Driver must assist members getting in and out of the vehicle and confirm that all seat belts are fastened.

4.     No member will be transported unless all members are buckled up.

5.     The number of people in the vehicle including the driver must not exceed the vehicle manufacturers approve seating capacity or 7 riders.

6.     Upon arrival at the destination the vehicle must be parked or stopped so that members do not have to cross streets to reach the entrance of their destination.

7.     Driver must not leave members unattended in the vehicles unless it can be done safely.

8.     Drivers must not touch any members except as appropriate and necessary to assist member into or out of the vehicle, into a seat to secure the seat belt, to render first aid or assistance for which the driver has been trained.